Anyone involved in Grupo Farma’s activities can raise a concern. This includes employees, business partners, suppliers, patients, and more. All concerns are handled by a professional team, ensuring confidentiality, respect, and adherence to Grupo Farma’s high ethical standards.

Yes, the process is confidential. However, in some cases, we might be required by law to share certain information with government agencies or law enforcement, especially if there’s an immediate threat to someone.

No, you don’t have to identify yourself. We respect your choice for anonymous reporting. However, if you choose to share your identity, it can help us investigate your concern more thoroughly. If you do share your identity, we’ll keep it confidential and only share it as necessary for the investigation.

You can report your concerns through several channels. You can use our web-based platform (web form or phone) or any of the alternative reporting channels listed below. The telephone and web portal are independent external services available 24/7 in both Spanish and English. While you can report anonymously, please note that anonymity might limit our ability to fully investigate your claim.

Internal reporting options include contacting:

• Any manager
• Any member of the P&O, Ethics, Risk & Compliance,
• Global Security, or
• Legal Function teams
• General Manager Country
• Other functions as required by local country standards or regulations

Note: The Speak Up mechanism isn’t for resolving everyday workplace disagreements, like job performance or pay disputes (unless it falls below a living wage in your area).

For product-related inquiries and medical information about our products, please contact the Grupo Farma office in your country: https://grupofarma.com/en/contact/

If you have questions about our products or need medical advice, please contact the Grupo Farma office in your country. You can find their contact information here: https://grupofarma.com/en/contact/

No, for these issues, please visit the pharmacovigilance section.

We want to hear about any misconduct. This includes any behavior that might be illegal, violates our Code of Ethics, company policies, or isn’t proper for our industry.

We have a clear process to handle all cases and will keep you updated along the way.

• Report: You submit your report through one of the channels. To access your case again, log in with the username or password you created when reporting, or the one assigned by the agent. You can send more information, receive updates, communicate with the case agent, or check progress.
• Review: A professional team will review your case.
• Investigation: The team will assess the information to determine the best course of action, ensuring a thorough, fair, and impartial investigation.
• Action: We’ll take the necessary actions to address the issue.
• Closure: Once resolved, we’ll inform you about the outcome.

If you have any questions or need further assistance, feel free to reach out. We’re here to support you!